Shipping Policy

Last updated: February 22, 2026

1. Shipping Costs

Shipping costs vary depending on your delivery location. Orders over €100 qualify for FREE shipping!

2. Delivery Time

Delivery times depend on your location:

Romania: 2-5 business days
European Union: 5-10 business days

Please note that delivery times are estimates and may vary during peak seasons or due to unforeseen circumstances.

3. Order Processing

Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.

4. Shipping Methods

We work with reliable courier services to ensure your order arrives safely and on time. All shipments include tracking information.

5. International Shipping

We currently ship to Romania and European Union countries. International customers may be responsible for customs duties and import taxes, which are not included in the product price or shipping cost.

6. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. You can use this to monitor the progress of your delivery.

7. Delivery Issues

If you experience any issues with your delivery, please contact us immediately at:
Email: luxorisomag@yahoo.com
Phone: +40750475469

8. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply.

9. Company Information

LUXORISO S.R.L.
Registered Office: Bucharest, Sector 1, Strada PITAR MOŞ, Nr. 27, La Cabinet Avocat STANCIU-BURILEANU BOGDAN, Floor 5, Ap. 17
Tax Registration Number (CUI): 53372048
Trade Register Number: J2026004037008
Email: luxorisomag@yahoo.com
Phone: +40750475469